Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
WHO CAN SEE THE INFORMATION THAT I PROVIDE TO MAKE UP FOR EVER?
HOW DO I ACCESS MY INFORMATION?
Click "Sign In" at the top right-hand corner of the page and enter your first name, last name, email, and password in the pop-up window that will appear. Select the email newsletters you would like to receive. Then click on "Join". By registering on the site, you will be able to view your order history, rate and review products, and create a personalized list of favorites. For more assistance, please contact our Customer Care.
WHAT SHOULD I DO IF I HAVE FORGOTTEN MY ACCOUNT PASSWORD?
Please click on the "Sign In" button at the top right-hand corner of the page, and click on "Help! I forgot my password" in the pop-up window that will appear. You will then be prompted to enter your email address and begin the password recovery process. For more information or help, please contact our customer care team on firstname.lastname@example.org or by phone on 00971(0)48167186.
CAN I EDIT MY INFORMATION?
You can edit your personal and account information as and when you want. Simply "Sign In" to your account at the top right-hand corner of the page and enter your email and password in the pop-up window that will appear. Then click on "My Account" at the top right-hand corner of the page where you will be able to see and edit your personal information.
CAN I CLOSE MY ACCOUNT?
If you wish to close your account, please contact us on email@example.com or by phone on 00971(0)48167186.
WHERE CAN I BUY MAKE UP FOR EVER PRODUCTS?
MAKE UP FOR EVER products are sold in Make Up For Ever boutiques, Sephora and Faces stores, and online on this website, Sephora.ae, Sephora.sa, Faces.com, Boutiqaat.com, Goldenscent.com, Namshi.com. You can shop our complete product range here on this website and at any MAKE UP FOR EVER Boutique. To find a location near you, please visit our Store Locator.
DO YOU ACCEPT INTERNATIONAL ORDERS?
Unfortunately, we cannot accept international orders. We currently ship within UAE, KSA, and KUW.
DO YOU SHIP TO PO BOXES?
Unfortunately, we cannot ship to PO Boxes. Orders shipped must be sent to a physical address.
WHAT IF I PLACE AN ORDER AND THE ITEMS IS OUT OF STOCK?
The item will automatically be removed from you order, and you will be notified by email. You will not be charged for this item.
HOW DO I USE A PROMO/COUPON CODE?
To redeem a promo/coupon code, simply enter your code in the text box marked “a promo/coupon code” on the payment options section of the checkout process. Promotional offers with no codes required will be applied to the order if the order meets the requirements of eligibility. When a code is accepted, it will be displayed on the order review/summary page. Important note: One (1) promo/offer code may be used per order. This may include automatic offer codes.
WHAT PAYMENT IS ACCEPTED ON MAKEUPFOREVER.AE, MAKEUPFOREVER.SA, AND MAKEUPFOREVER.COM.KW?
We accept Debit card, Visa Card, Mastercard, and American Express, and we also offer Cash on Delivery. All orders may be subject to review and approval by our customer care team.
HOW CAN I TRACK MY ORDER?
If you are a registered user, you can track your order. Sign into the website, click ‘My Account’ then ‘Order History’ and search for your order. After the order has shipped, your tracking number, if available, will be displayed. You may click on the tracking number to view the delivery status of your order via the shipper’s website.
CAN I MAKE CHANGES TO MY ORDER ONCE IT HAS BEEN PLACED?
Unfortunately, no. Once an order has been placed, and you have received your confirmation email, we are unable to make changes to items on the order or order details. Once an order has begun processing for shipment, any changes must be initiated and facilitated via return or exchange. Please reference our return policy for more information.
WHAT IS YOUR RETURN POLICY??
MAKE UP FOR EVER will not refund or exchange any products unless received in defective or faulty condition, or supplied incorrectly.
Upon acceptance of your return, the price paid for the product will be refunded either to the original card of payment, or as a bank transfer in case of cash on delivery. Exchanges will be done for the product(s) of your choosing that are of equal value and available on MAKEUPFOREVER.AE, MAKEUPFOREVER.SA, or MAKEUPFOREVER.COM.KW. Your original shipping and handling charges will not be refunded.
Products purchased on MAKEUPFOREVER.AE, MAKEUPFOREVER.SA, and MAKEUPFOREVER.COM.KW cannot be returned to a MAKE UP FOR EVER boutique. If an item is purchased at any other retailer such as Sephora or Faces, please contact that store regarding their return policy. If an item is purchased at a MAKE UP FOR EVER Boutique, please call that Boutique directly. A list of stores can be found here.
DAMAGED AND DEFECTIVE PRODUCTS
When your MAKEUPFOREVER.AE, MAKEUPFOREVER.SA, or MAKEUPFOREVER.COM.KW order arrives, please inspect the package for any damage or defects. It is normal for the shipping package to show some wear, however, if you think a product in your shipment is damaged or defective, please contact us immediately at firstname.lastname@example.org or 00971(0)48167186. Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please keep the original shipping package and the damaged or defective product for inspection. If, after having examined the product, we confirm that it is damaged or defective, we will provide you instructions for returning the damaged or defective product to us at our expense and issue a refund or exchange. Your original shipping and handling charges will not be refunded, however, any replacement for a damaged or defective product will be shipped to you free of charge.
WHAT INFORMATION CAN I SAVE IN MY ACCOUNT?
As a registered user of the website, you can save shipping, billing and credit card information. Credit card numbers only appear on the site in the form of xxx-xxxx-xxx. You can remove your collected information at any time.
DOES MAKEUPFOREVER.AE, MAKEUPFOREVER.SA, and MAKEUPFOREVER.COM.KW HAVE A MAXIMUM PURCHASE POLICY?
We must limit orders to six (6) of any single item.
DOES MAKE UP FOR EVER PROVIDE PUBLIC MAKEUP LESSONS?
We offer interactive and personalized makeup lessons at MAKE UP FOR EVER Boutiques. For more information Contact Us.
HOW CAN I GET PRODUCT SAMPLES?
Samples are occasionally available at MAKE UP FOR EVER Boutiques. However, we currently do not mail out samples by request. Feel free to visit one of our stores where a makeup artist will be pleased to help you test our products and find what suits you best.
I CANNOT FIND MY FAVORITE MAKE UP FOR EVER PRODUCT ANYMORE. WHY IS THAT?
We apologize if you are no longer able to find your favorite product. On occasion we have to discontinue products in order to make room for new launches, as well as ensure that our offerings feature the latest ingredients and technology. For more information, please contact our Customer Care or visit one of our stores
HOW CAN I RETAIL MAKE UP FOR EVER PRODUCTS OR BECOME A DISTRIBUTOR?
At this time, we are not able to sell our products via individual retail partners. MAKE UP FOR EVER products can be found exclusively at Make Up For Ever boutiques, Sephora and Faces stores, and online on this website, Sephora.ae, Sephora.sa, Faces.com, Boutiqaat.com, Goldenscent.com, Namshi.com.
HOW CAN I RECEIVE PRODUCT SPONSORSHIP FOR REVIEWING PRODUCTS ON MY BLOG/VLOG?
I HAVE A QUESTION CONCERNING PRODUCT INGREDIENTS.
If your question concerns a specific product, you have all the ingredients listed on the product packaging and on this website.
DO MAKE UP FOR EVER PRODUCTS CONTAIN HEAVY METALS?
At MAKE UP FOR EVER, we do not add heavy metals, including lead, to our products. Additionally, trace elements of heavy metals are carefully checked in all raw materials to comply with strict regulations in the country in which they are sold and ensure maximum product safety for consumers.
DO MAKE UP FOR EVER PRODUCTS CONTAIN PARABENS?
In 2009, we eliminated the use of parabens in our product formulations. While products launched before that date may contain parabens, all of our new launches are paraben-free. Our HD Foundation range has also been reformulated to eliminate parabens. As we are transitioning from the old formula to the new one, please read the packaging before purchasing the product to ensure you have the new version.